{{$root.message}}

Relovate CashBack! Rewards Terms & Conditions

Last updated December 17, 2018

Welcome to the terms and conditions ("Terms") for Relovate CashBack! Rewards Program. These Terms are between you and Relovate Inc., ("Relovate Inc.") and govern our respective rights and obligations. Please note that your use of the Relovate.com website and CashBack! Rewards membership are also governed by the general terms and conditions, and privacy policy agreements listed and linked to below, as well as all other applicable terms, conditions, limitations, and requirements on the Relovate.com website, all of which (as changed over time) are incorporated into these Terms. If you sign up for a CashBack! Rewards membership, you accept these terms, conditions, limitations and requirements. You are encouraged to review our Cashback! Rewards FAQs as well.

About CashBack! Rewards

The CashBack! Rewards Program is a subscription-based service which entitles a subscriber in good standing to collect cash back on certain, eligible purchases ("bookings") made through our Relovate.com website. Relovate is an Airline Reporting Corporation (ARC) accredited travel agent. See www.arccorp.com

Details of The CashBack! Rewards Program

The cash back amounts will be shown along-side of the pricing we display for all bookable travel products included on our web site at Relovate.com and also during the booking or check out process. If an amount is not shown, then Relovate does not yet offer cash back on that travel option.

Cash back amounts are displayed to all of our users, whether guest, registered or CashBack! Members. However, only CashBack! Members in good standing are eligible for cash back.

Cash back amounts are projected by using the base rate, which is the rate excluding any taxes, fees or other charges which must be applied by law or statue. In the event that the base rate is a daily rate then the Cash Back amount will be the base rate times the number of days the service is being booked.

The amount of cash back actually made available to a CashBack! Rewards member is derived off the total base rate amount incurred by the member, at the conclusion of the use of the booked services.

Changes to the booking made by the user and not made through Relovate may change the amount of cash back from the amount initially estimated and displayed at the time of booking. For example, should a CashBack! Rewards member reduce a hotel length of stay from 3 nights to 2 nights, the amount of cash back will be reduced.

In all cases, the amount of Cash Back is determined when the use of the service is verified. Rate prices are subject to the specific terms and conditions, for example cancellation, solely established by the provider and which are communicated during the booking or purchase process.

Fees and Renewal

The membership fee for CashBack! Rewards is $5.00 per month, charged on a monthly recurring basis to a credit card you authorize. The date of initial subscription is the date of the 1st payment and then monthly on the date of the first payment. If the date of your initial subscription is the 17th, then the subsequent monthly charges will be made to the card on the 17th until you cancel your membership, or Relovate cancels your membership, or because of other changes to the terms and conditions of the Relovate CashBack! Rewards Program.

From time to time, we may offer different membership terms, or we may offer promotional programs and the fees and rewards for such membership may vary. These offers may or may not be open to existing members of the Relovate Cashback! Rewards Program. The CashBack! Rewards membership fee is non-refundable except as expressly set forth in these Terms. Taxes may apply on either or both of the membership fee and cash back.

If all eligible payment methods we have on file for you are declined for payment of your membership fee, you must provide us a new eligible payment method promptly or your membership will be canceled. If you provide us with a new eligible payment method and are successfully charged, your new membership period will be based on the original renewal date and not the date of the successful charge.

UNLESS YOU NOTIFY US BEFORE A CHARGE THAT YOU WANT TO CANCEL OR DO NOT WANT TO AUTO RENEW, YOU UNDERSTAND YOUR CASHBACK! REWARDS MEMBERSHIP WILL AUTOMATICALLY CONTINUE AND YOU AUTHORIZE US (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE MEMBERSHIP FEE AND ANY TAXES, USING ANY ELIGIBLE PAYMENT METHOD WE HAVE ON RECORD FOR YOU.

Getting Cash Back

In order to receive cash back:

  • Any changes made to your booking must be made through Relovate.com
  • You must complete use of the services as booked, for example, complete your stay at a hotel booked on Relovate.com
  • Relovate must have verified the use of the service as booked and acted as the authorized travel agent for the specific bookings of the CashBack!Rewards member;
  • Relovate must be able to verify and validate your account is in good standing as a CashBack! Rewards member from the time of your booking through to the time when Relovate has been able to verify and confirm the use of the service(s).. Good standing means any payments charged to your authorized credit card have been successfully processed, and that that your account is not under review for suspicion of unauthorized use.
  • You must request distribution of funds from the My Account section of Relovate.com; follow the steps outlined in the My Account CashBack Rewards section.

Membership Cancellation

You may cancel your CashBack! Rewards membership any time by visiting My Account / CashBack! Rewards section and changing your membership settings.

If you cancel within 3 business days of signing up for a CashBack! Rewards membership, we will refund the full membership fee, less any processing charges we incur. If you cancel at any other time, after the first 3 business days, there will be no refund, and we will terminate any future charges immediately. In the event of a cancellation, any future travel you have booked through Relovate.com, will not be eligible for cash back.

Eligible Purchases

Eligible purchases for cash back rewards include all bookable travel options listed on our web site at Relovate.com. These include all types of hotels, vacation rentals, car rentals, ground transportation, activities and tours as well as others we may add to our Relovate service over time. Relovate reserves the right to add and remove bookable travel options at its sole discretion and without notice.

Other Benefits and Supplemental Memberships

At this writing, there are no other benefits or supplemental memberships associated with CashBack! Rewards.

Other Limitations

  • The amount of cash back is solely controlled by Relovate, and we reserve the right to change the amount of cash back we offer to subscribers, without notice.
  • The Cashback! Rewards Program is limited to individuals, planning and booking travel for their own personal, business or leisure reasons. Enterprises interested in the program should email us at contact@relovate.com.
  • We reserve the right to accept or refuse membership in our discretion.
  • We may send you email, and other communications related to CashBack! Rewards and your membership (regardless of any settings or preferences related to your Relovate account).
  • You may not transfer or assign your membership or any benefits, including promotion codes for memberships or benefits, except as allowed in these terms.
  • CashBack! members are not permitted to purchase products for the purpose of resale, rental, or any other form of commerce.
  • From time to time, Relovate may choose in its sole discretion to add or remove Cashback! Rewards membership benefits.

Promotional Trial Memberships

We sometimes offer certain customers various trial or other promotional memberships, which are subject to these Terms except as otherwise stated in the promotional offers. Trial members may at any time (through Your Account) choose not to continue to membership at the end of the trial period.

Agreement Changes

We may in our discretion change these Terms, Relovate?s Conditions of Use and Privacy Policy, or any aspect of cashback! Rewards membership, without notice to you. If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED MEMBERSHIP AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR MEMBERSHIP.

Termination by Relovate

We may terminate your Relovate CashBack! Rewards membership at our discretion without notice. If we do so, we will terminate any future charges authorized on your credit card. We will not give any cash back related to bookings made, and completed, prior to our cancellation, nor will provide any cash back for bookings made, and not yet completed, after our cancellation, if we determine, in our discretion, that there are violations to these Terms or any applicable law, involves fraud or misuse of the membership, or is harmful to our interests or another user. Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.

Limitation of Liability

IN ADDITION TO OTHER LIMITATIONS AND EXCLUSIONS IN RELOVATE.COM'S TERMS AND CONDITIONS, OUR TOTAL LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED THE LAST MEMBERSHIP FEE YOU PAID. THIS LIMITATION OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE CANCELLATION OR TERMINATION OF YOUR CASHBACK! MEMBERSHIP.

Disputes

Any dispute or claim relating in any way to these Terms or your use of Relovate CashBack! Rewards, or to any products or services sold or distributed by RELOVATE or through RELOVATE.com will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages) and must follow the terms of these Conditions of Use as a court would.

To begin an arbitration proceeding, you follow the conditions set forth in our Terms and Conditions.