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Frequently asked questions?

Using Relovate
What is Relovate?

Relovate is a first of its kind trip management platform. That means it is much more than just a booking tool. You can find inspiration, plan trips, consider options, collaborate with friends, family and colleagues and book travel when you are ready.

Trips can get started, immediately, if you're not planning on booking for months. We make it simple to get a travel goal or idea out of your head, off the notepad and into an actionable planning mode.

Our collaboration feature is like a google doc for trip planning. Easily invite others, so they can help plan, keeping interest and momentum moving so you can get there, do that. Everything you do in Relovate is saved to your personal account, in a trips library you control, available on demand, any time, from any device. All you need is an internet connection.

Does Relovate have a mobile version?
Yes, we are fully mobile responsive. Any action you take from any device will be synchronized to your trip. Now, you can start a trip while you're waiting to pick up the kids, before the call starts or while you're commuting.
What kinds trips can I plan on Relovate?
Plan, build and book any type of trip. Simple trips like a round trip to Paris and back, or complex multi-city journeys when you are visiting Austin, then Denver, then LA and then off to Tokyo! Even 'day trips' to visit an attraction, are supported.
Who is Relovate for?

Everyone with a trip plan, which is about 75% of us by the way! Leisure travelers, business travelers, or or those business trips you extend for a day to two. The nephew's wedding. Family reunions. Get a kid back to school, or just do a get-away for you and your Signficant Other.

We've made it easy to plan and collaborate and book these trips at your convenience and at your pace with as much involvement from friends, family and colleagues as you select.

How do I actually use Relovate?
Enter a destination from the Home page, click on icon. Search and consider options while Relovate automatically saves and stores everything you do. Collaborate it when you're ready. Book things when you are ready. That's it.
How is Relovate different from other travel sites?
We do planning AND booking, without advertising, pressure or hassle. Check out our "Compare Us" page for a quick review or visit our "Special Features" page for an overview. And learn about our CashBack! Rewards Program. Or read our Reviews.
CashBack! Rewards
What is CashBack! Rewards?
A subscription-based membership that pays you to book with Relovate.
Why are you doing this?
We thought it be cool if we shared money back for using our service and subscribing, in effect paying the customer back for booking with us and using our software. So, we came up with a low-cost monthly subscription, that entitles you cash. CashBack! Reward members get cash back. Relovate gets a recurring payment. Pretty simple.
Why doesn't Relovate have a points program, or something like it?
Cash is easy to understand and can be used anywhere there is a functioning economy. Points are usually incomprehensible, and come with various restrictions like, "only redeemable on odd Tuesday?s at dusk."
If I travel on business and my business is paying for my travel, am I entitled to cash back from Relovate?
You should check with your business manager or supervisor. As far as Relovate is concerned, if your membership is in good standing and you are booking travel options eligible for cash back, the money has your name on it. What you do with afterward, is up to you and conscious.
Is Cashback! the same as a discount?
No. You get cash back after you have utilized the travel options purchased at Relovate.com, and after Relovate has collected payments due to us from the travel provider you utilized.
If I am a CashBack! Rewards member, is cash back provided for every booking I make on the Relovate.com website?
No, there is no guarantee cash back will be available on every purchase. If cash back is eligible for a given travel option, there will be a display identifying cash back.
Is cash back based on the total purchase price?
Cash back amounts are projected by using the base rate charged by the travel provider, which is the rate excluding any taxes, fees or other charges a provider must levy by applicable law or statue. Relovate does not control or have any influence over these charges.
How much cash back do I get with each booking?
Amounts vary based on the type of travel option being booked and the extent and use of the travel option booked. Typically, the higher the value of the booking, the more cash back is provided.
How do I know what the cash back amount will be?
If cash back is provided on a given travel option, there will be a display identifying the amount.
How do I collect my cash?
Log in to your account. Go to My Dashboard. Follow the guidance provided for "Get My CashBack!"
How do I monitor what cash is due to me?
Log in to your account. Go to My Dashboard. Locate the "Get My CashBack!"
What happens if I cancel my subscription before I take a trip I've booked
You must be in good standing in order to collect cash back. If you cancel your subscription prior to completing a trip you have booked, you will not be eligible for cash back.
Can I subscribe to cash back before I check in?

No, you must be a Cashback! Rewards member at the time of the initial booking and through to the period when you have used the services of the travel option you have booked at Relvoate.com

Contact us at contact@relovate.com with anything we've missed.

Collaboration and Sharing
What is Collaboration?
It works like a google doc for trip planning. Multiple parties can build the same trip at the same time. Each person invited to collaborate can make suggestions, notes, chat and add items to the trip.
What is Sharing?
It is a way to copy links to trips you want to share on social platforms, blog posts or email or text.
What is Relovate's Repeat a Trip?
We started Relovate so we could make travel planning easier, and faster. For trips you take frequently, for example, a visit to see family, or a regularly scheduled meeting with a client, you may typically use the same flights, hotels and other elements. Repeat a Trip eliminates the need to start planning this trip from scratch. Simply, select the action when you scrollover the Trip Tile in My Trip. Click the icon. A complete copy of that plan is instantly built and is ready to book. Just change your dates and then book it. We do recommend you change the name.
Account Management
Who can see my Relovate Trip?
Relovate is a private application. Only people you allow to view or collaborate your trips can do so.
How do I change any account information?
Once signed in, locate the "My Account" navigation guide on the left side of the page, or click the photo in the top right hand corner. Open it and add or edit anything we've included. You can do this as often as you like.
Sign In
Do I have to sign in to use Relovate?

No. You may book travel elements as a Guest User. But we strongly encourage you to register because we save the lowest rates for our registered users. Also, as a guest, we can't save all of your activity, not able to use features like Consider or Price Tracker. And you will not be able to collaborate or share the trip.

Registration is easy, and we only contact you when you permission us to do so. Already did a booking as a guest? Register with the same email you used during booking and your trip will be waiting for you.

If I use social login from Facebook, Google or does this mean Relovate can access everything I do on these platforms?
No, the only information that Relovate receives is the information we permission from you. As of right now they are as follows:

Facebook: email address, public profile, and a list of your friends that are also currently using Relovate

Google: email address and public profile

How do I change my password?
If you registered with an email, locate the change password option under the photo in My Account. Click it and follow the guidance. If you have used a social log in, for example, Google or Facebook, you will need to change your password with them. Social login is already verifying your account and authenticity via Facebook or Google.
Why doesn't Relovate save my credit card information?
We are working it as we speak, stay tuned. For the time being, though your information will not be stored or saved.
Closing My Account
If you would like to close your account, please email us directly at contact@relovate.com with the subject line: Account Closure.
Planning and Booking Trips
How do I start or build a Relovate trip?

Launch a trip from the Home Page by typing a destination, or an address, and then click any icon.

Or, after sign in, locate the New Trip tile, and select any icon.

A trip can also be started from any Relovate trip link you see posted on a social site, Facebook for example. And, you may start a trip from an invite you receive, by clicking Accept Trip when a friend or colleague wants to collaborate with you on a trip.

What is Relovate's Address to Address Planning?

Just try it. Put an address into the destination guide or in any search for any element. We find everything nearby that precise address. And we save every address so you can find anything near it.

For example, you need to get from your office at 200 Valley Road, Mount Arlington, NJ to a meeting at the Sears' Tower in Chicago, which is 237 South Whacker Drive, Chicago, Il. By using those addresses, Relovate makes it easy to find everything you might need near your meeting.

What is Relovate's Trip Planner?

Relovate's Trip Planner is your centralized planning workspace. It dynamically organizes every search, considered option and booking automatically by location.

So, it organizes your trip. And it guides you to find all your transportation needs, like flights, car rentals and ground transportation as well as all your location needs, like hotels, restaurants, attractions, and activities.

From the Trip planner, you can build out options for any and every location or add new locations. Every action you take is captured and displayed.

Trip Planner also is your gateway to Budget, Itinerary, Collaborate and Share.

What can I put in a Relovate Trip Plan?

Notes, hotels, vacation rentals, flights, car rentals, limousines, activities like tours, and shows, restaurants and attractions like museums, parks or monuments. Create events, like Lunch or Dinner or a Group Photo.

Trips may be as simple or complex, like multi-city journey. Our Explorer tool, powered by Wikivoyage, offers valuable information about related regions, cities, neighborhoods, other destinations, culture, language, getting around locally, safety and weather among others. Have an idea about what else would be useful, drop us a line at contact@relovate.com.

What is Relovate's Consider Option?

Our version of a "save" or "like". But its better because it triggers automatic price tracking for flights and hotels. And it is unlimitrfd, so you can consider as many flights, hotels, rooms and so on as you like, then use the Budget page to decide which fit your budget best.

You can even ask your friends, family or colleagues to consider options for you.

How do I save a Trip in Relovate?
Everything is automatically updated and saved. You don't need to take any action.
What is Relovate's Trip Itinerary?

A complete record of all bookings confirmation numbers and contact information and all considered restaurants and planned events. We build it dynamically as you make choices automatically so you don't need to do anything like hunt for emails or copy and paste notes.

Download the Itinerary into your calendar, so you can take it with you when you travel.

Where do I find My Trip Itinerary?
Open a trip from the My Trips page, to access the Trip Planner. On the top navigation, select Itinerary.
Where can I find information about destinations?

Our Explorer tool is accessible from the Home Page, or anywhere you see the icon in the Trip Planner. The information provided covers a wide variety of topics, everything from weather to suggestions for surrounding areas. You can use it to research, and also to add new locations related to your first search.

For example, if you are exploring a trip to NYC, you will quickly learn it is a big place. We think it?s helpful to make big places smaller by showing you all the different neighborhoods, and all the different things there are to do in those neighborhoods. Use Explorer to learn about these, add the ones you like and they will display in your Trip Planner. Now, you can plan specifically and precisely in that neighborhood.

How do I add a Trip Cover Photo?
From the My Trips page, your personal trip library, scroll over a Trip Tile. This reveals the action options. A Photo icon will appear. Click it. Follow the guidance.
How do I edit a Relovate trip?
Locate the trip you wish to edit from the My Trips page, your personal trip library, and click on the Trip Name or anywhere on the tile itself. The Trip Planner will display.
How do I name a Relovate trip?
A Name field appears at the top of the Trip Planner. Click the pencil icon and name it any way you wish, like, "Our Paris Anniversary."
How far in advance can I Book at Relovate?
Book travel elements as close to your departure as 1 day, or as far in advance as 11 months. Pricing may change based on factors like holidays, seasonality, demand for provider services, availability and available discounts.
Does anything booked include additional fees and taxes?
Relovate does not charge any fees. Some travel providers may be required to levy local, city, state and federal taxes or fees. These may appear on different services you book throughout Relovate, like flights or hotel rooms. A summary of these additional charges will be displayed in detail before you book, on your booking summary page.
Will Relovate let me make reservations for someone else?
Yes. To do this, provide that person's name and information in the guest or traveler fields. If you do this, you may want to create Traveler Profiles under My Account. These profiles will be available to you when you are booking for others, and will pre-populate the required booking information. Please note that some providers require the authorized credit card holder to be present at the time of check in. Viator, our activity partner, requires authorized cardholders of the card paying for the activity to be present.
How do I cancel things I've booked, like flights or hotels or rental cars?
Please refer to the individual travel element, especially for flights and hotels. Anything you've booked can be cancelled, but cancellation fees and penalties may be charged by the providers; these conditions will have been provided to you at the time of booking.
What credit cards does Relovate accept?
Relovate accepts all major credit and debit cards. Relovate does not store your credit card information.
Flights
What is the Top 10 Flight Filter?
It quickly reduces a set of flight results down to the Top 10, which is based on an algorithm we run to optimize choices for factor such as travel time, cost, stops and more. Almost 75% of our flight bookings flow from this filter because it saves time when reviewing flight options for any given set of origins and destinations.
How do I search for and consider a flight?

Start a flight search by selecting the Flights, icon from either the Home Page or the Trip Planner. When prompted, input your preferences. The more preferences you input, the more quickly you get precise results.

For example, from Chicago on August 10th to Washington DC, returning to Chicago August 14th, tell Relovate to search for non-stop flights in premium economy, for 2 passengers, departing Chicago between 2-6pm, on United Airlines. Results will display specific to those requests. If no results are retunred, then flight options are not available for those specific parameters, usually the time window. Your search is saved so you can use it again as necessary.

How can I find flight?

Relovate returns hundreds of different flight options for any search request. We display the lowest cost option available based on your search requests. Results returned may be filtered by stops, travel time, airline and airports.

Consider flights you find appealing or practical. We will update prices each time you return to your considered options. Round trip solutions are easily located.

Select the anchor icon on any results row. This will automatically pair the lowest cost options based on a departure time you select. For example, you like the 8am American Airline flight from Chicago and want the lowest cost solution possible paired with return flights. You may consider all of these to save them and review them later.

Will airlines give me reward points for flights I book with Relovate?
Yes, Relovate is a gateway to the direct reservation systems of the airlines. If your flight is eligible for rewards points, and you are a member, they will be honored by the airline.
Where does Relovate get its flights from?
Relovate connects directly to 430 different airline carriers using a Global Distribution System (also known as a GDS) called Amadeus. Amadeus is one of the world's largest providers of travel agent services, with over 500M travel bookings per year. In some cases, we use another provider called Kiwi.
How do I book a flight?
From any location in Relovate where you see the Book button. Click the button. Follow the guidance. Once you complete the required information, your flight will be booked and you will receive a confirmation email. Your Itinerary, and Budget will each be updated.
Does Relovate charge a flight booking fee?
Relovate is free. There are no fees.
If I book a flight with Relovate, who notifies me about schedule changes?
Relovate will notify you. Also, the airline may up date you. You can input your confirm number provided by Relovate at an airline website for more information.
How do I use flight credit at Relovate?
Unfortunately we cannot process flight credits and gift certificates. It would be best to book directly with the airline should you have any unused credits.
How do I check-in?
You cannot check into a flight through Relovate, however you can utilize your airline confirmation code to check in directly on your airline's website within 24 hours of your departure.
Relovate Tips:
  1. Before you check in online for your flight, verify your flight schedule and travel details.
  2. You will need your boarding pass and a valid form of personal identification to go through airport security.
  3. Check with your airline for any other required documents.
  4. Arrive at the airport approximately 2 hours before domestic flights, and approximately 2-3 hours before international flights.
  5. Check the traffic conditions or mass transit conditions to estimate how much time you need to travel to the airport
How do I find Flight Confirmation Details?
Everything is in your Itinerary. To review your Itinerary
  1. Sign in [skip this if you have already done that]
  2. Go to the My Trips page
  3. View your current or past trips.
  4. Select the trip you would like to access information for
  5. To access bookings and purchase history select "Itinerary" on the top navigation.

Can't Find It?

If you need help finding your itinerary and additional information, please contact us at contact@relovate.com for additional assistance.
How do I Change or Cancel my Flight?
You may cancel your flight up to within 24 hours of the time you booked to not incur any change or cancellation fees. Please contact us at concierge@relovate.com for additional assistance.
Can I select seats?
Yes, seat selection is available. From any flight result, click "Show Details." Seat selection is at the bottom of the display.
Can I check Flex Dates?
Yes, flex date search is available. From any flight result, click "Show Details." Flex date search is provided is at the bottom of the display. It will populate a table showing all other available prices. Scroll over to see the difference in prices.
What if I need to change seat assignments?
In order to change seats to an already existing reservation, you will need to contact the airline directly. You typically will only need your airline confirmation code available in your inventory, but they may request the following: e-ticket number, travel dates, destination, and the traveler name.
What are the baggage fees and other allowances?
There two types of baggage, those which the airline will allow you to carry on, or bring on board the aircraft, and those the airline will require you to check. Here are the specifics:
Carry-on baggage
  • 1 carry-on bag
  • 1 personal item
  • Carry-on bags cannot exceed 45 linear inches (the total of the height, width, and depth of the bag)
Checked baggage
Airline baggage policies are provided through a link in the flight results page. These policies may change wihtout notice to Relovate. An airline website will have specific information about baggage allowances, prohibited items, special items, and fees. Please read the Transportation Security Administration's Prohibited Items for a list of prohibited and permitted items.
Relovate Tips
  • Fares listed on Relovate include the base airfare and all applicable taxes and fees.
  • Fares do not include fees for baggage, meals, or other allowances.
  • Applicable fees and baggage policies for your trip are those of the ticketing airline.
What do I do if I missed my flight?
If you missed your flight or connection, please contact your airline for assistance.
How can I transfer an airline ticket?
Unfortunately, tickets cannot be transferred to other travelers. Please contact the airline, but usually you will need to cancel and rebook a ticket. Most airline tickets are non-refundable so please check with the airline and review your itinerary for applicable fees and charges.
What happens if there is an Airline Schedule Change?
We will notify you about your flight changes as best as we can, but things can change while en route or outside of our control. If there are any issues, please contact your airline.
Can I purchase airfare for unaccompanied minors?
No. Relovate does not book flights for unaccompanied minors under the age of 18. You will need to book directly through the airline.
What about children on flights?
You do not need to book tickets for infants under the age of 2 if you're traveling within the United States. Here are specifics related to accompanying children:
Identification
  • You may need to provide a picture ID for your child for flights within the US
  • Children of all ages will require a passport for all international flights
  • If you're traveling to Mexico with a child, you will need to provide notarized documentation and letters of permission. For more information, please visit the US Embassy website.
Car seats
Some airlines require children with their own ticket to sit in a car seat that fits and locks into the airplane seat.
Strollers
Airlines generally allow you to gate check your strollers so that you're not inconvenienced while heading to the gate. Please check with the airline upon arrival to the airport to ensure the best route of action. If you still need additional information, please check with the airlines for additional information.
Child fare discounts
Some airlines provide airfare discounts for children, but Relovate already provides you with the best offers we can find. Be sure to include the appropriate number of travelers when looking for airfare (adults and children).
Can I add travelers to a flight reservation?
Travelers cannot be added to an existing flight reservation, as they will need their own booking(s). Since airlines are constantly changing their prices, Relovate cannot promise the same price or availability for your additional traveler. We wish we could.
Vacation Rentals

Relovate offers the family of vacation rentals from HomeAway.com, which includes a family of companies. Together they offer approximately 2M different vacation property options in 190 countries. You can find everything from beach front villas to tree houses and cabins!

How do I search for and consider a vacation rental?
Start a vacation rental search by selecting the home icon from the Home Page or from any location in the Trip Planner. When prompted, input your preferences. You may enter a precise location, like an exact address or search broadly.
How can I find a vacation rental?
Relovate returns hundreds of different options for any search request. Results returned may be sorted by distance from your desired location, price and alphabetically. Results may be filtered by amenities and by the number of guests the property accommodates.
Can I locate other things I care about near vacation homes?
Yes, Relovate provides all of the nearby restaurants, activities, tours and attractions which are close to the property. This way, you can enrich your home selection and plan a complete itinerary.
Hotels
How do I search for and consider a hotel?
Start a hotel search by selecting the "Hotels", icon from the Home Page or from any location in the Trip Planner. When prompted, input your preferences. You may enter a precise location, like an exact address or search broadly. You may also use the map search. Relovate returns results which you can either consider or book. Your search request is saved, under Show Previous Searches in the top left corner of the Results page.
How can I find a hotel?

Relovate returns hundreds of different hotel options for any search request. Results returned may be sorted by distance from your desired location, price and alphabetically. Results may be filtered by Guest reviews, Star ratings, Amenities and by a specific name you know. Discount memberships such as AAA and Military and Government and AARP are also available for filtering.

At the property level, you may search for rooms by bed type and payment options.

Do Relovate hotel listings reflect promotional efforts by hotels?
No, Relovate does accept promotional payments from providers. We list properties based on your preferences, defaulting to lowest price first. Filters and sorts enable you to select the options you are most interested in.
Are Relovate's hotel prices the lowest?
Our lowest prices are made available to registered users and member of our CashBack! Rewards Program. These prices can be significantly lower than those shown to guest users.
Where does Relovate get its hotels from?
Relovate directly connects to hundreds of thousands of the world's leading hotel properties using a Global Distribution System (also known as a GDS) called Amadeus. Amadeus is one of the world's largest providers of travel agent services, with over 500M travel bookings per year. We are adding additional providers as well.
Where does Relovate get its hotels reviews from?
Guest reviews are provided by TrustYou, the world's largest guest feedback platform with over 3M reviews. It is used by travel sites like Google Search, KAYAK, Hotels.com, Skyscanner, and 100+ more. Relovate also provides industry ratings, which apply hotelier industry standards which classify hotels as luxury, first class or standard.
Does Relovate offer discounted hotel rates?

Yes, several types.

Relovate includes discounts for AAA, AARP, Military and Government. These rates typically have proof of eligibility or membership requirements, so check the details carefully.

We also provide our lowest prices from hotels to registered users, so you may see one price for guest users and then another discounted for registered users.

Does Relovate offer Special Hotel Deals
Yes. These will be seen when you view Rooms. Look for "Deal" in green letters. These typically are combination style offers, a certain type of room with added extras like an included breakfast or free wifi. They usually have date or length of stay requirements, so review these carefully.
How do I book a hotel?
From any location in Relovate where you see the Book button for a hotel. Click the button. Follow the guidance. Once you complete the required information, your hotel will be booked and you will receive a confirmation email. Your Itinerary, and Budget will each be updated.
How I can pay for my hotel reservation?
You may choose your method during booking. You may pre-pay, which typically guarantees the lowest rate or you may pay at the hotel when checking out. You will pay in the local currency. Accepted debit and credit cards may vary by hotel.
Will the hotel charge hospitality taxes?
In the United States, some localities charge a hospitality or tourism tax on a nightly per person basis. These are displayed on your final payment page and on your itinerary. Taxes in Europe and other parts of the world are often handled differently, so please check the booking summary details before you book.
How do I find hotel confirmation details?

Everything is in your itinerary. To review your Itinerary

  1. Sign in [skip this if you have already done that]
  2. Go to the My Trips page
  3. View your current or past trips.
  4. Select the trip you would like to access information for
  5. To access bookings and purchase history select "Itinerary" on the top navigation.
Can't Find It?
If you need help finding your itinerary and additional information, please contact us at contact@relovate.com for additional assistance.
How do I change & cancel a hotel booking?
You may cancel a hotel reservation..
  1. Simply login to Relovate and access your booking through the itinerary or the trip plan portion of your trip.
  2. You will then have the option to cancel your reservation.
  3. Select the "Cancel" button. You may cancel individual rooms if you have more than one room in your reservation.
  4. You might want to double check that the same rate is available; if it's not, please contact the hotel directly, as they should be able to assist.
  5. Please be sure to refer to the hotel's terms and conditions in the booking detail before canceling the reservation.
How do I check-in & check-out?
You can find check-in times and details on your itinerary.
To find your itinerary:
  1. Sign in [skip this if you have already done that]
  2. Go to the My Trips page
  3. View your current or past trips
  4. Select the trip you would like to access information for
  5. To access bookings and purchase history select "Itinerary" on the top navigation.
Relovate Tips for Check-in & Check Out
  1. You will need a government-issued ID to check-in.If you are booking a special rate such as a military or AAA rate you will be required to present applicable identification so the hotel can verify you are eligible for this discount.
  2. Some hotels may provide an earlier check-in depending on availability; please contact the hotel directly for additional details.
  3. If you anticipate arriving to the hotel after midnight, please call the hotel to inform them of your travel plans and ensure they hold your room.
  4. You can check out before the hotel's check-out time.
  5. Some hotels offer late check-out options. Please call your hotel directly for additional information.
What if I make a mistake when I'm booked?
If you find booking mistakes with your hotel reservation, you can usually cancel your room and rebook without incurring any charges or additional fees. Please refer to the booking details in your itinerary for applicable terms and conditions.
Can I book rooms for a group?
Right now you can book up to 4 rooms in one reservation. If you need more rooms at the same hotel, you can continue to book sets of 4 rooms until there is no more availability. If this sounds a bit complicated, please feel free to contact us by email at concierge@relovate.com for additional assistance.
I've got a special request, what should I do?
If you need to make special requests, you have several options. You may contact us at concierge@relovate.com, and we will reach out on your behalf. You may send a note directly to the hotel from the hotel booking page. Or, you may contact the hotel directly. We typically provide contact information in each hotel listing.
Can I bring my pet to hotels booked on Relovate?
Many hotels are pet-friendly, and Relovate can easily help you find those hotels. When searching for hotels, simply choose that as a filter option from the drop down menus above the results. Please feel free to contact us by email at concierge@relovate.com for additional assistance.
What about:
  • Discounts. Relovate offers discounts for members in AAA as well as senior and government rates. The room level details will show availability by room and rate type.
  • Free shuttles. It will vary by hotel, so its best to check the amenities and descriptions under the Show Details section of Relovate's hotel search results.
  • Free breakfast. Inclusion of a free breakfast will depend on the room rate you select and the amenities and other value added service the hotel provides.
  • Parking. Many hotels offer free parking. Check the amenities and descriptions under the Show Details section of Relovate's hotel search results.
  • Minimum age Requirements. Most hotels require a minimum age of 18, but some may require 21, in order to book a room. Check the amenities and descriptions under the Show Details section of Relovate's hotel search results.
  • Amenities Information Accuracy. Specific property level information is updated by the hotel itself several times per year. That means we are reliant upon the hotel to be honest and accurate in their descriptions.
Rental Cars
How do I search for and consider a car rental?
Start a car rental search by selecting the Car Rentals, icon from either the Home Page or the Trip Planner. When prompted, input your preferences. You may enter a precise location, like an exact address or search broadly. Relovate returns results which you can either consider or book. You will be able to filter the search results at the top of the window. If you feel like editing your car rental search, please select the Modify Search at the top left of the results window.
Where does Relovate get its car rentals from?
Relovate directly connects to thousands of car rental locations all around the world using a Global Distribution System (also known as a GDS) called Amadeus. Amadeus is one of the world's largest providers of travel agent services, with over 500M travel bookings per year. Our car rental suppliers include trusted names such as Hertz, Avis, National, Alamo, Dollar, Budget and many others.
How do I know what the prices are for car rentals?
The price quoted to you by Relovate is an estimated total that already takes into account state taxes, local taxes, airport fees. Your reservations will be booked through Relovate, but your payment will be due once your reservation has been completed. Please call the car rental company directly to inquire about any other questions you may have.
How do I book a car rental?
From any location in Relovate where you see the Book button for a car rental. Click the button. Follow the guidance. Once you complete the required information, your car rental will be booked and you will receive a confirmation email. Your Itinerary, and Budget will each be updated.
What if I made a mistake when I booked my car reservation?
If you find booking mistakes with your car rental reservation, you can usually cancel and rebook without incurring any charges or additional fees. Please refer to the booking details in your itinerary for applicable terms and conditions.
How do I change & cancel a car rental booking?

As of right now, we're not quite ready for you to be able to change your car rental booking on our website, but no worries, you can generally cancel the reservations and rebook with the correct details.

Here's how:

  1. Simply login to Relovate and access your booking through the itinerary or the trip plan portion of your trip.
  2. You will then have the option to cancel your reservation.
  3. Select the "Cancel" button.
  4. You might want to double check that the same rate is available; if it's not, go ahead and give the car rental company a quick shout... they should be able to help you out quickly.
  5. Please be sure to refer to the car rental company's terms and conditions in the booking detail before canceling the reservation.
How do I find car rental confirmation details?
Everything you need to know is in your Itinerary. To review your Itinerary
  1. Sign in [skip this if you have already done that]
  2. Go to the My Trips page
  3. View your current or past trips.
  4. Select the trip you would like to access information for
  5. To access bookings and purchase history select "Itinerary" on the top navigation.
Will Relovate guarantee the exact make and model of the car I want to rent?
Relovate cannot guarantee the exact make and model of your reservation, but the rental company should have a similar class available if the specific car you reserved is not available.
Is there a minimum age requirement to rent a car?
As a general rule, car rental companies generally do not rent to customers younger than 25.
Limos
Why does Relovate include limousine or black car service?
Some of our customers prefer scheduled pick up services, because they want a driver waiting when they arrive or don't want any uncertainty about a pick up. And, they want to control the type of vehicle they want or need, for example if they have significant baggage or multiple passengers or require children's car seats. Some of our customers have also pointed out that in peak or surge periods, on-demand services can become more expensive than anticipated.
How do I search for and consider a limousine?
Start a limousine search by selecting the limousine, icon from either the Home Page or from the Trip Planner. When prompted, input your preferences. You must enter a precise location. Relovate returns results which you can either consider or book. You will be able to review limo choices by car type and price. Consider as many options as you like.
How do I book a limo using Relovate?
From any location in Relovate where you see the Book button for Limo. Click the button. Follow the guidance. Once you complete the required information, your limo will be booked and you will receive a confirmation email. Your Itinerary and Budget will each be updated.
Where does Relovate get its limos from?
Limousine services are provided by GroundLink, a chauffeured black car service, offering point to point and airport transfer service for corporate clients and leisure travels in most major cities and 110 countries. GroundLink offers comfortable, reliable and affordable black car service, along with the industry's only on-time guarantee.
What types of options does Relovate offer for limo service?
There are a variety of options available to you through Relovate, be sure to check the specifics of your booking, but as of right now, this is what we're offering up:
  • Economy - Up to 3 passengers, including 2 (children) and 3 Luggage
  • Luxury - Up to 3 passengers, including 2 (children) and 3 Luggage
  • VIP Sedan - Up to 3 passengers, including 2 (children) and 3 Luggage
  • Mercedes Benz - Up to 3 passengers, including 2 (children) and 3 Luggage
  • SUV - Up to 6 passengers, including 4 (children) and 4 Luggage
  • Van - Up to 14 passengers, including 5 (children) and 12 Luggage
What charges are included in the Relovate limo charges?
Charges include the cost for driver, tolls, and tips, and any applicable taxes and fees charged by localities.
How do I pay for limo services?
You can reserve your limo with any major debit or credit card. Your card will be authorized for the quoted amount but will not be charged until after you've completed your trip. Seeing as the ride can possibly change based on various reasons, your card will be charged for the actual costs incurred for the ride.
Are gratuities or tips included in the Relovate limo charge?
Yes. You are not responsible for paying the driver a tip after your ride, as that has already been included in the service.
What if I make a mistake when I booked?
If you find booking mistakes with your limo reservation, you can usually cancel and rebook without incurring any charges or additional fees. Please contact the limo company directly. Refer to the booking details in your itinerary for appropriate contact details.
How do I change & cancel a limo booking?
As of right now, we're not quite ready for you to be able to change your limo booking on our website, but no worries, you can generally cancel the reservations and rebook with the correct details.
  1. Simply login to Relovate and access your booking through the itinerary or the trip plan portion of your trip.
  2. You will then have the option to cancel your reservation.
  3. Select the "Cancel" button.
  4. You might want to double check that the same rate is available; if it's not, go ahead and give GroundLink a quick shout... they should be able to help you out.
  5. Please be sure to refer to the limo company's terms and conditions in the booking detail before canceling the reservation.
How do I find limo confirmation details?
Everything is in your itinerary. To review your Itinerary
  1. Sign in [skip this if you have already done that]
  2. Go to the My Trips page
  3. View your current or past trips.
  4. Select the trip you would like to access information for
  5. To access bookings and purchase history select "Itinerary" on the top navigation.
What happens if I need additional stops or wait time?
A grace period is typically provided, but additional stops may result in additional charges. We recommend checking the limo operator's guidelines for additional detail.
How do I arrange for the limo pickup?
Our provider GroundLink offers a variety of different methods including through its mobile application to help track your flight and arrange pick up at the most convenient time. Other pick up points like a home or an office will simply be reflected in your confirmation details.
What if I need a car seat in the limos
Make sure you specify how many car seats and what type of seats you require when you are searching for the limo on the Limo Search page, but the driver may ask for assistance installing it.
What if I have a lot of luggage?
All luggage aside from hand luggage must fit in the trunk of the limo. If you require additional information or any other special accommodations, please contact the limo operator for assistance.
Activities & Tours
How do I search for and consider activities and tours?
Start a search by selecting the Activities icon from either the Home Page or from any Location in the Trip Planner. Relovate return different results which you can filter in multiple ways, and then either consider or book. Consider as many options as you like. This is a great way to start collaborating.
How do I book an activity using Relovate?
From any location in Relovate where you see the Book button for Activities. Click the button. Follow the guidance. Once you complete the required information, your Activity will be booked and you will receive a confirmation email. Your Itinerary, and Budget will each be updated.
Where does Relovate get its activities from?

We source our activities from Viator, which provides over 100,000 different experiences globally. Viator's staff of travel insiders has hand-selected the best things to do in more than 1,500 destinations.

Travelers have direct access to thousands of travel experiences, from basic and traditional sightseeing tours to incredibly exclusive unique finds-and everything in between. From popular double-decker bus tours to private VIP experiences, from adrenaline-pumping outdoor activities to cultural and family-friendly experiences, from shore excursions to show tickets, city passes, day trips, multi-day excursions...you name it, and we probably have it, all hand-selected by the Viator team, all available online or on your phone. That means you can book everything in advance which can help avoid sell-outs in high season and save time in-destination for exploration.

How do I pay for activity bookings?
You can reserve your activity with any major debit or credit card. Your card will be authorized for the quoted amount. You will be charged immediately at the time of booking.
How do I find Activity Confirmation Details?
Everything you need to know is in your itinerary. To review your Itinerary
  1. Sign in [skip this if you have already done that]
  2. Go to the My Trips page
  3. View your current or past trips.
  4. Select the trip you would like to access information for
  5. To access bookings and purchase history select "Itinerary" on the top navigation.
How do I change and cancel my activity bookings?
As of right now, we're not quite ready for you to be able to change or cancel your activities bookings at Relovate. You will need to contact the activity provider directly; the contact information appears in your itinerary. Please be sure to refer to the activity provider's terms and conditions in the booking detail before canceling the reservation.
How do I check in for my activities?
Use the confirmation details you were provided following your booking. You can find these in your itinerary.
Restaurants
How do I search for and consider restaurants?
Start a restaurant search by selecting the Restaurants icon from either the Home Page or from any Location in the Trip Planner. Relovate returns restaurants provided by Yelp, including reviews, ratings and categories.
Can I book or make a restaurant reservation online through Relovate?
Not yet, though we are working on it. We do provide the contact information so you may directly reach out to the restaurant. You may add any bookings details manually by creating an Event, so it will populate in your Itinerary.
Events
What is Relovate's Event feature?
A way to manually create events in your Itinerary. For example, a group photo or a lunch, dinner or show.
How do I add an Event?
Add an event from any location in the Trip planner. Click the Events Icon. Follow the guidance. You will note that every location in your trip plan has been saved, making it easy to use those locations to create an event. For example, lunch at a restaurant you have considered.
Attractions
What is Relovate's Attractions feature?
A comprehensive listing of things to do like landmarks, monuments, and beaches, among others, as well as a listing of personal and business services you might find helpful, like banks and pharmacies and transportation hubs.
How do I search for Attractions?
From any Location in the Trip Planner, select Attractions. A map view will display. Enter a destination and Relate will return a list of options, defaulting with landmarks. Multiple categories are available for you to search, including Monuments, Parks, Historic and Protected Sites. Relovate also brings back a wide variety of services you may find useful, such as pharmacies and medical offices.
FAQs about Trip Elements
Does Relovate guarantee the prices or rates on its site the lowest possible?
Our team has worked diligently to provide you access to the best available rates published or made available by our partner providers. These rates may change based on a wide variety of conditions controlled exclusively by the providers. We will always do our best to communicate these changes to you, but should anything surprise you please contact us at contact@relovate.com.
Does Relovate guarantee the quality of the providers on its site?
Our partners are some of the leading service providers to the travel industry and we have selected them in order to ensure that the products we offer you are of high quality and value. Should you have a poor experience, please let us know immediately by reaching us at contact@relovate.com. We can pay some extra attention to that provider and look for other users experiencing the same or related issues.
Customer Service
Get in Touch
You may provide feedback two different ways; when using the application, you may always access "Give Feedback" from the menu on the upper right corner of the application. It lets you alert us to a problem, or to make a comment/suggestion. Please contact us at concierge@relovate.com for additional assistance. We are here for you!
I can't find a provider, why?
Sometimes a provider does not participate in the distribution system we use, or we have not yet added them into our technology platform. If you can't find a provider, drop us a note at contact@relovate.com. We'll see if we can convince them to register with us, or if it is already in our plan to add.
How do I give Relovate feedback?
These are answers we get to common questions about our refreshingly advanced online trip planning and booking solution. Please send your own using "Give Feedback" which you can find, when using the application, on the menu on the upper right corner. Or you can reach us at contact@relovate.com. Thank you in advance.
About Our Business Model
What is the cost to use Relovate?
Relovate is absolutely free to use. If you choose to become a CashBack! Rewards Member, you will need to subscribe. You can learn more about that option by visiting CashBack!
Privacy & Security
Is my Relovate information secure?
Yes, we use a variety of techniques to protect your data, including SSL and SSL/TLS and encrypted storage of personal information. SSL is short for secure-socket-layer encryption, an encryption standard commonly used for internet-based transactions. SSL makes it difficult to intercept and decrypt by anyone but those you intend it for. Data encryption is used and should boost your confidence in interacting with Relovate, providing information we need to complete your transaction and save your personal information.
What is Relovate's Privacy Policy?
You can find our Privacy Policy here. It's a document that discloses some or all of the way we gather, use, disclose, and manage customer and client data.